Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the legal right to cancel your order up to fourteen working days after the day on which you receive your goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us in writing or in any other durable medium if you wish to cancel your contract.

After this 14 day period has expired we will be unable to accept returns of any items purchased unless faulty.
You cannot cancel your contract if the goods you have ordered are bespoke i.e. made to order, this covers the majority of our wooden and metal products we manufacture and supply or source to your specification. This puts them outside of the Consumer Protection (Distance Selling) Regulations 2000.
If you have received the bespoke goods before you cancel your contract then you must send the goods back to our contact address. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited by us from your credit or debit card will be re-credited to your account as soon as possible, and in any event within 30 days of cancellation. However, goods returned must be in a re-sellable condition otherwise a 20% charge will be deducted from your refund.
Bespoke and/or sourced to order goods that are cancelled after they have entered the manufacturing and/or sourcing system will attract a refund of up to 40% of the order price as appropriate.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Newton Rd Torquay GB TQ2 7HX.

To return your product, you should send your product to: Newton Rd Torquay GB TQ2 7HX

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.